Full Time Customer Service Representative
US-MA-Lynn
Enterprise US
Req #: 374283
Type: Regular Full-Time
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Overview: Enterprise Rent A Car in Lynn is excited to announce an opening for a Full-Time Customer Service Representative! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, and service customers. The starting rate of pay is $18.08 / hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Monday 7am-5pm, Wednesday, Thursday & Friday from 7:30am-5pm and Saturday from 8:30am- Noon (a 30 minute break will be given on each day except Saturday). This position will be located at 361 Lynnway Lynn, MA 01901 As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Initiate rental contract based on customer reservations or on-the-spot need * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * * Must be at least 18 years old * Must have a High School Diploma or GED * Must have at least 1 year of prior customer service experience * Must have a basic level experience and understanding of a PC and Microsoft Office products * Must have a current and valid US driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years * Must have no drug or alcohol related convictions on driving record in last 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future * Apart from religious observation, must be available to work Monday 7am-5pm, Wednesday, Thursday, & Friday from 7:30am-5pm and Saturday from 8:30am-Noon
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