Full Time Customer Assistant Representative - Southampton, NY
US-NY-Riverhead
Enterprise US
Req #: 454504
Type: Regular Full-Time
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Overview: The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location. This position is located in Southampton The address is: 395 County Road #39A Southampton, NY 11968 Compensation is $18.25 / hour Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. * Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old. * Must have two years college experience OR at least two years of customer service experience * Must have a high school diploma or GED * The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Aside from religious observations, must be available to work an average of 40 hours per week, including weekends * Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. * Must be able to read, write, and speak English
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