Full Time Customer Assistance Representative at Waikoloa Resort Enterprise
US-HI-Waikoloa
Enterprise US
Req #: 490627
Type: Regular Full-Time
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Overview: Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr. at the Waikoloa Resort Enterprise location 96738. This position pays $21.00 / hour Shift (40 hours / week) 6am-4pm including weekends and holidays The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in out resort location. This role is available as regular full time which include the following benefits: * Paid time off * Employee discount * Retirement savings plan including 401k with match and profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Apart from religious observation, must be able to work a full time 40 hrs/wk, flexible schedule, between the hours of 6am-4pm, which may include weekends and holidays
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