Front Office Supervisor

				Overview:

To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities:

* Complete training of Bellmen and Doormen as directed by the Manager of Guest Services.
* Oversees and keeps on order the storage of all guest luggage.
* Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
* Oversees the Maintenance of all the Bell Carts.
* Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
* Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
* Supervises Bellpersons and Greeters to ensure a smooth and orderly work flow and maximum service to our guests.
* Arrange alternate luggage area space during peak bag storage times.
* All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel's facilities.
* Understand and responsible for hotel key policies.
* Responsible for handling all convention-related distributions to guest rooms.
* Greet our guests in friendly, warm manner.
* Maintaining an orderly log of fronts.
* Maintaining an orderly package log.
* Follow-up check of stored packages.
* Be familiar with Epitome and GoConcierge systems.
* Strive to improve Medallia scores.
* Be involved in resolution of as many guest's complaints as possible.
* Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
* Provide a "Welcome Call" to guest as required by management.

Qualifications:

* High School Diploma or equivalent.
* Prior supervisory experience required.
* Prior hospitality experience preferred.
* Ability to teach, develop, and motivate others.
* Must have the ability to multi-task.
* Excellent verbal and written communication skills required.
* Must be 21+ with valid Driver's License

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com."
			

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Omni Hotels Management Corporation

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