Front Office Supervisor

				Overview:

The role of the Front Office Supervisor is to work in Front Desk and Guest Services areas to ensure all Omni policies, procedures, and standards are met as well as train, develop and motivate staff.

Salary for this position: $27.95/hour. 

Upon meeting eligibility requirements Full Time Associates at Omni Chicago Hotel are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, Select Paid Holidays and Paid Leave Accrual. 

Additional associate benefits offered include discounts at the restaurant, use of hotel fitness center, discounted parking options, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities:

* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Opera, Synergy and Key Card systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.
* Responsible for covering MOD shifts. 

Qualifications:

* Attain a high propensity for customer service.
* Previous cash handling experience.
* Ability to stand for prolonged periods of time.
* Previous front desk experience preferred
* Previous supervisory experience preferred
* May require working overnight shift.
* Ability and Willingness to work varied schedule including nights, holidays, and weekends.
* Ability to lift, pull, push, carry up to 50lbs without assistance. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
			

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Omni Hotels Management Corporation

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