Front Office Supervisor

				Overview:

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities:

* Organizes, directs, and monitors daily activities of front desk agents.
* Must be able to complete all of the duties and responsibilities of the Front Desk Associate. 
* Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
* Establishes procedures, prepares and coordinates schedules, and expedites workflow.
* Assists with hiring, training, motivating, and rewarding front desk agents.
* Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
* Reviews the daily room availability and informs all appropriate staff.
* Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
* Ensures all necessary reports and forms are completed daily.
* Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
* Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
* Assists front desk agents with resolution of guest problems/complaints as needed.
* Monitors and maintains front desk area.
* Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
* Performs other duties as assigned by manager

Qualifications:

* Previous hotel experience as a supervisor, preferably in Front Office, strongly preferred
* Attain a high propensity for customer service.
* Previous cash handling experience.
* Ability to stand for prolonged periods of time.
* Must be willing to work a variety of day/night shifts, weekends, and holidays
* Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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