Front Office Supervisor

				Overview:

The Front Office Supervisor will work as an integral part of the rooms division to create a 4-diamond guest experience from guest arrival through departure. Our ideal candidate possesses a passion for leading a dynamic team of associates and providing exemplary moments of service to each guest.

Responsibilities:

* Assists the Front Office Management team in supporting the front office operation and supervising of associates daily.
* Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
* Block rooms according to guest preferences and drive revenue through engaging associates with upselling program.
* Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
* Communicates any needs or concerns within the hotel with the appropriate departments.
* Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
* Ensures compliance with all Front Office policies, standards, and procedures.
* Supports the training and development of the front office associates and ensure quality audits are taking place daily.
* Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner.
* Responsible for Manager on Duty coverage as needed.

Qualifications:

* High School graduate or equivalent.
* Prior Rooms Supervisory experience preferred.
* Must be able to work a flexible schedule including weekends, nights, and holidays.
* Previous resort experience preferred.
* Must be 21 years of age or older.
* General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
* Excellent communication skills.
* Customer service oriented, ability to multi-task, detail oriented and excellent organizational skills needed.
* Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles. 
* Must be able to stand for long periods of time. Must have a valid driver's license and an excellent driving record.

*This position is a full-time, on-site position with no work from home flexibility.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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