Front Office Manager, Temporary (Task Force)
US-MA-Boston
Management
Req #: 65802
Type: Full-Time
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Overview: We are seeking a service-driven Temporary Front Office Manager to support the day-to-day operations of the Front Office during a transitional period. The Temporary Front Office Manager provides coverage, hands-on leadership, and support across the Front Desk, Uniformed Services, and Telephone Communications to ensure a seamless guest experience. The Front Office Manager reports to the Director of Front Office. Responsibilities: * Oversee daily front office operations, ensuring efficient and courteous service * Provide floor presence and leadership support across the desk and lobby * Respond promptly to guest requests, concerns, and service recovery opportunities * Motivate, coach, and guide front office colleagues, fostering teamwork and accountability * Review room status, occupancy, and rate variance daily to support revenue strategies * Ensure adherence to SOPs, Forbes standards, and hotel-specific service protocols * Collaborate effectively with Housekeeping, Reservations, Engineering, and Accounting * Monitor and restock office supplies and ensure functionality of front office equipment * Participate in scheduled Manager on Duty (MOD) rotations * Step in at the Front Desk as needed to assist with check-ins, check-outs, and guest engagement. Qualifications: * Minimum 1 year of front office experience in a luxury hotel environment * Degree in Hospitality preferred * Proficiency in Opera Cloud highly preferred * Strong leadership, organizational, and communication skills * Flexible schedule availability, including weekends and holidays * Professional presence, poise under pressure, and guest-first attitude
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