Front Office Manager
US-TX-SAN ANTONIO
Omni Hotels Management Corporation
Req #: 127748
Type: Mokara Hotel and Spa
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Overview: Oversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Concierge, Door, Valet and Bell staff. Responsibilities: * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards * Continued training completed with all associates such as Moments of Service and Power of Engagement * Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints * Be familiar with the hotel computer system for training, maintenance and trouble shooting * Complete rate discrepancy report and make needed changes * Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc * Complete check-out with balance report * Complete credit check daily * Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities * Assist with departmental scheduling and monitoring payroll productivity * Directly oversee all aspects of Front Office and Guest Services Qualifications: * Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel required preferably Forbes rated * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays * Ability to stand for the entire scheduled shift * Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills required * Knowledge of Property Management Systems and related computer programs
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