Front Desk Supervisor Overnight
US-TX-Austin
Omni Hotels Management Corporation
Req #: 123143
Type: Barton Creek Resort & Spa
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Overview: Omni Hotels & Resorts is seeking Overnight Front Desk Supervisor for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas:Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. Responsibilities: * To be thoroughly acquainted with all check-in policies and procedures. * To be experienced with various guest scenarios. * To be familiar with all technical equipment related to the Front Desk. * To be familiar with all hotel facilities and offerings. * To understand the influence and importance of all departments on the Front Desk. * Responsible for the training of new associates. * Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. * Understand and be able to perform rooms control duties. * Broad knowledge of Epitome, Synergy and Vingcard systems. * Familiar with all reservation special packages. * Understand all radio codes and emergency procedures. Qualifications: * Previous experience in a four diamond or covention resort preffered. * At least one year in a front office position required. * Attain a high propensity for customer service. * Previous cash handling experience. * Ability to stand for prolonged periods of time. * May require working overnight shift. * Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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