Front Desk Supervisor Overnight

				Overview:

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. 

Responsibilities:

* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Opera, Synergy and GoConcierge systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.

Qualifications:

* Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered.  Strong understanding of front office hotel procedures and practices required.
* Previous cash handling experience required 
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Developed computer proficiencies, OPERA experience a plus.
* Must be able to work a variety of shifts, including weekends and holidays
* Must be STAR certified. 
* Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift.  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.  

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

Apply

Share this job:

Share this Job

View company profile

Omni Hotels Management Corporation

Connect To Our Company