Front Desk & PBX Clerk
US-LA-Harvey
Careers (PNG Apply)
Req #: 130075
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Provides friendly and efficient service to guests during check in/check out procedures. * Makes and confirms reservations and assists guests with problems or questions. * Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). * Performs Front Desk, Call Center, and other Hotel-related duties when necessary. * Keeps Hotel Services Supervisor informed of any problems. - if assigned to "grave shift," performs Night Audit duties and completes Flash Report in a correct and timely manner. * Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. * Accurately enters all reservations into the computer system according to departmental policy and procedure. * Assists the Player Development team with all reservations and requests. * Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. * Maintains an operating bank, renders bills, and issues change. * Responsible for the control of safe deposit transactions. * Empowered to ensure guests' problems/concerns are resolved in a prompt, courteous, and efficient manner Qualifications: * High School Diploma or equivalent required. * Prior Hospitality or Front Desk experience preferred. * Strong computer skills with proficiency in Microsoft Office applications preferred. * Ability to maintain a high level of confidentiality and professionalism. * Must possess exceptional customer service and interpersonal skills. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Must have basic math and money handling skills. - Must have ability to work efficiently in a team-oriented environment. * Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. * Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
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