Front Desk Night Audit - Part Time
US-TX-Austin
Omni Hotels Management Corporation
Req #: 124567
Type: Austin Downtown
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Overview: The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will be responsible handling guest issues and forwarding along as needed. This is an overnight role. Omni Benefits Include * Free Downtown Parking in our Underground Garage * Associate Cafeteria with Daily Complementary Hot Meals * Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. * 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount * Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! * Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts * Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance Responsibilities: * To be thoroughly acquainted with all check-in policies and procedures. * To be experienced with various guest scenarios. * To be familiar with all technical equipment related to the Front Desk. * To be familiar with all hotel facilities and offerings. * To understand the influence and importance of all departments on the Front Desk. * Responsible for the training of new associates. * Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. * Understand and be able to perform rooms control duties. * Broad knowledge of Epitome, Synergy and Vingcard systems. * Familiar with all reservation special packages. * Understand all radio codes and emergency procedures. Qualifications: * Attain a high propensity for customer service. * Previous cash handling experience. * Ability to stand for prolonged periods of time. * May require working overnight shift. * Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office). Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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