Front Desk Manager

				Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Responsibilities:

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-starred restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world.  We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. With a combined room-count of nearly 200 rooms and suites, we can curate a memorable experience for any occasion!

Elevate your career in the beautiful Napa Valley! This position is perfect for an ambitious and enthusiastic hospitality professional that is ready to take their next step in their career.  In this unique opportunity overseeing two hotels, the Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. The Front Office Manager position is an exempt role. 

Qualifications:

QUALIFICATIONS:

* 4-year college degree required.
* At least 5 years of progressive experience in a hotel or a related 
* Minimum of 3 years of previous luxury and/or Independent hotel experience required.
* Supervisory experience required
* Must be proficient in systems: Opera and Microsoft Office applications.
* Must have a valid driver's license from the applicable.
* Must be able to convey information and ideas.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high-pressure.
* Must maintain composure and objectivity under.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as.
* Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular.
* Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.

JOB RESPONSIBILITIES:

* Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate coach counsel and discipline all Front Desk personnel according to hotel S.O.P.'s.
* Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
* Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
* Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
* Develop employee morale and ensure training of Front Desk personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
* Participate in required M.O.D. program as scheduled.
* Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
* Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
* Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
* Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
* Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
* Ensure implementation of all Aimbridge Hospitality policies and house rules.
* Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Attend monthly all-employee team meetings and any other functions required by management.
* Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
* Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
* Be aware of all rates packages and promotions currently underway.
* Follow and enforce all Aimbridge Hospitality hotel credit policies.
* Process and handle guest laundry (property specific).
* Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
* Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
* Establish and maintain key control system.
* Ensure participation within department for monthly Aimbridge safety meeting.
* Focus the Front Desk Department on their role in contributing to the guest service scores.
* Monitor all V.I.P.'s special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.
* Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
* Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
* Conduct meetings according to Aimbridge Hospitality standards as required by management.
* Other duties as required.
			

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