Front Desk Clerk

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
* Adhere to established department and property policies and procedures regarding guest service standards.
* Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
* This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty.
* Greet, register, and assign rooms to guests.
* Date-stamp, sort, and rack incoming mail and messages.
* Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
* Keep record of room availability and guest's accounts, manually or by computer.
* Compute bill, collect payment, and make change for guests.
* May post charges to guest's bill.
* Make and confirm room reservations for guests.      
* Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
* Complete all necessary reports as assigned by your supervisor.
* Maintain lobby area and coffee bar.
* Must be willing to work alone, supervised, non-supervised when needed.
* Assist customers in completing Star Awards applications.
* Enter membership information into computer
* Provide embossed card to members.
* Answer incoming calls in a timely manner.
* Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer.
* Ability to run all reports pertaining to reservations.
* Comply with Company and department policies and procedures.
* Answer PBX courteously and promptly using designated language consistently.
* Know all in-house extensions.
* Take messages and insure delivery to proper individual.
* Place all emergency calls.
* Ability to use paging system.
* Compute bill, collect payment, and make change for guests.
* Keep record of room availability and guest's accounts, manually or by computer.
* Know how to enter wake-up calls for guests.
* Knowledge of property and current promotions.
* Be familiar with Director, Managers, and Supervisors on property.
* Be flexible with schedule.
* Assist in the group sales effort as specified by supervisor.
* Take reservations for marketing events.
* Ability to enter Entertainment reservations.
* Date-stamp, sort, and rack incoming mail and messages.
* Greet, register, and assign rooms to guests.
* Assist customers in completing Star Awards applications.
* Enter membership information into computer
* Provide embossed card to members.
* All other duties as assigned.

Qualifications:

* General knowledge of Microsoft Word, Excel, and Outlook is a plus.
* Excellent communication and guest service skills are a must.
* Must have a pleasant voice.
* Must have clear handwriting.
* Ability to handle high volume and stress.
* Typimg skills at least 45 wpm.
* Excellent guest service and communication skills resquired.
* Must take a typing test (25 WPM).
			

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Penn National Gaming, Inc.

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