Front Desk Clerk
US-IA-Council Bluffs
Careers (PNG Apply)
Req #: 136324
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Provides friendly and efficient service to guests during check in/check out procedures. * Makes and confirms reservations and assists guests with problems or questions. * Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.). * Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. * Accurately enters all reservations into the computer system according to department policy and procedure. * Provides information to guests regarding local services and events. Qualifications: * Prior hospitality or Front Desk experience preferred. * Strong computer skills with proficiency in Microsoft Office applications preferred. * Must possess excellent interpersonal skills. * Must have basic math and money handling skills. * Ability to provide excellent customer service. * Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
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