Front Desk Clerk (Full-time)
US-LA-Baton Rouge
Careers (PNG Apply)
Req #: 123568
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures. - Handles assigned bank properly and performs account postings. - Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required. - Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner. if unable to satisfy guests' complaints, refers guest to appropriate personnel. - Maintain ongoing knowledge of all property services and entertainment opportunities. Qualifications: WORKiNG CONDiTiONS/ESSENTiAL FUNCTiONS - Ability to communicate effectively at all times with customers, as well as all levels of employees. - Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed. - Ability to effectively use a computer to access, understand and input customer information. - This position is, at times, subject to crowds and noise the severity of which depends upon customer volume. JOB QUALiFiCATiONS - AS/400 hotel computer system, adding machine, Credit card machine. - Effective communication skills. - Must be age 18 or older.
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