Front Desk Assistant Shift Manager
US-IA-Council Bluffs
Careers (PNG Apply)
Req #: 131776
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Fills all reasonable guest requests and follows up to resolve guest complaints. * Work closely with Housekeeping, Facilities, and Player Development daily to manage room inventory. * Ensure department team members are properly trained in approved and required programs to ensure their proficiency in their assigned tasks. * Adhere to, interpret, support, and explain established company policies and procedures and applicable local, state, federal and other regulatory procedures. * Must maintain the strictest confidence of all confidential and proprietary information disclosed by an Ameristar entity or by a guest of PENN Entertainment. Qualifications: * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Uses diplomacy and tact to build constructive and effective relationships. * Abilility to adjust or balance the size of staff daily basis to maximize productivity or control labor costs without sacrificing customer service. * Ability to identify circumstances or incidents that require the notification and/or approval of others.
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