Front Desk Assistant Shift Manager
US-IA-Council Bluffs
Careers (PNG Apply)
Req #: 124658
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Fills all reasonable guest requests and follows up to resolve guest complaints. * Work closely with Housekeeping, Facilities, and Player Development daily to manage room inventory. * Ensure department team members are properly trained in approved and required programs to ensure their proficiency in their assigned tasks. * Adhere to, interpret, support, and explain established company policies and procedures and applicable local, state, federal and other regulatory procedures. * Must maintain the strictest confidence of all confidential and proprietary information disclosed by an Ameristar entity or by a guest of PENN Entertainment. Qualifications: * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Uses diplomacy and tact to build constructive and effective relationships. * Ability to adjust or balance the size of staff daily to maximize productivity or control labor costs without sacrificing customer service. * Ability to identify circumstances or incidents that require the notification and/or approval of others.
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