Front Desk Agent/PBX Operator | Full-Time

				Overview:

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Responsibilities:

* To be thoroughly acquainted with all check-in procedures and policies.
* To be thoroughly acquainted with all check-out procedures and policies.
* To be thoroughly acquainted with the AM and PM checklist.
* Be familiar with the Phone and Alarm System in the PBX department.
* To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
* Be familiar with all systems and equipments as related to the Front Desk.
* Be familiar with all hotel rate plans and rate codes.
* Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
* Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
* To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
* Understand and perform cash handling processes.
* Understand the importance of our Medallia scores.
* Understand all Moments of Service for PBX, Guest Services and Front Desk.
* Maintain 4-Star/4-Diamond Standards of guest service.

Qualifications:

Qualifications:

* Attain a high propensity for customer service.
* Previous cash handling experience.

Physical Requirements:

* Ability to stand for prolonged periods of time.

Working Environment:

* Interior of hotel.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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