Front Desk Agent Overnight

				Overview:

To oversee and coordinate all night time front desk and night audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities:

* Preparation of daily reports and distribution as directed.
* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
* Conduct back up procedures for Epitome and drop tape nightly.
* Handling Express checkouts ensuring their completion.
* Completion of third shift Night Audit checklist
* Balancing of daily postings and revenue.
* Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
* Understanding of all front office standards and assist in solving deficiencies.
* Prepare In-house allowance and adjustment spreadsheets each day.
* Balancing of daily posting and revenue, and resolution of inaccuracies.
* To appropriately protect confidential guest information and guest room key access according to front office SOP's.
* To be thoroughly acquainted with PBX Operator duties.
* Be familiar with emergency procedures and Alarm System in the PBX department.
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
* To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
* Be familiar with all systems and equipments as related to the Front Office 
* Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
* Be familiar with all hotel amenities 
* To be familiar with all hotel facilities 
* To be familiar with the inter-relationship between the different departments 
* To be familiar with local attractions and businesses 
* Aid guests in locating other areas of the hotel (walk them to destination if possible) 
* Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
* Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
* Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications:

* Must be able to work the overnight shift, weekends, and holidays.
* Prior guest service experience is required. 
* Prior PMS Cashiering experience is required.
* Excellent customer service and problem solving skills are required.
* Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
* Must have strong communication, computer and organizational skills.
* Must maintain a professional business appearance, attitude, and performance.
* Must be able to stand, walk or sit for an extended period or for an entire work shift.
* Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
* Pay: $26.95/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.
			

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Omni Hotels Management Corporation

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