Overview:
Join Our Team as a Front Desk Agent
Courtyard by Marriott - Montvale, NJ
Where every guest experience begins with you.
Are you passionate about creating memorable moments and making people feel welcome? Courtyard by Marriott Montvale is looking for a friendly, reliable, and detail-oriented Front Desk Agent to join our team!
As the first point of contact for our guests, you will set the tone for their stay with us. If you have a natural ability to make people feel at ease, a keen eye for details, and the flexibility to thrive in a dynamic hospitality environment-this could be the perfect role for you.
What We're Looking For:
* Outstanding customer service and communication skills
* Strong attention to detail and the ability to multitask in a fast-paced setting
* Flexible schedule availability, including weekends, holidays, and evenings
* A positive attitude and team-oriented mindset
* Previous hotel or hospitality experience is a plus but not required-we're happy to train the right person!
If you're ready to be the smiling face that starts and ends our guests' journeys with a positive impression, we'd love to meet you.
Apply today to join the team at Courtyard by Marriott Montvale and help us make every guest feel at home-one check-in at a time!
Responsibilities:
* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
* Follow all cash handling and credit policies.
* Be aware of all rates, packages and special promotions as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Be familiar with hospitality terminology.
* Have knowledge of emergency procedures and assist as needed.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Be able to complete a bucket check, room rate verification report, and housekeeping report.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Maintain and market promotions and guest programs.
* Maintain a clean work area.
* Assist guests with safe deposit boxes.
Qualifications:
* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
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