Front Desk Agent
US-FL-Maitland
Careers English
Req #: 348905
Type: Regular
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Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Responsibilities: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. Qualifications: QUALIFICATIONS: * Experience in a hotel or a related field helpful. * Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. * Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. * Must be able to convey information and ideas clearly. * Must work well in high pressure situations. * Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. * Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. * Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays * Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: * Approach all encounters with guests and associates in a friendly service oriented manner. * Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). * Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel. * Handle requests for information, mail, and messages in an efficient and courteous manner. * Answer guest inquires about hotel service facilities and hours of operation. * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. * Establish and maintain good communications and team work with fellow associates and other departments within the hotel. * Be aware of all rates, packages, and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow rate quoting scenario. * Have knowledge of and assist in emergency procedures as required. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Use proper two-way radio etiquette at all times when communicating with other associates. * Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. * Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
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