Front Desk Agent
US-FL-Fort Lauderdale
Omni Hotels Management Corporation
Req #: 127243
Type: Fort Lauderdale
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Overview: Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous, professional and engaging manner. Responsibilities: * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. * Empathetically listen to guest inquiries and provide appropriate responses. * Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). * Block rooms in the computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Maintain confidentiality of all guests and hotel information. * Employ attention to detail in order to ensure security of guest room access. * Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. * Maintain guest history files on all guests. * Accommodate room changes expediently. * Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. * Issue safe deposit boxes to guests and ensure security of key. * Monitor, send and distribute guest faxes. * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. * Be familiar with the hotel's phone and alarm system. * Be familiar and able to offer suggestions on local attractions and businesses. * Deliver personalized, memorable guest experiences by utilizing the Power of One. * Perform other duties and special projects as assigned by Front Office Management. Qualifications: QUALIFICATIONS: * Previous hotel front desk and/or customer service experience is strongly preferred. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. * Ability to accurately and efficiently input information into computer systems. * Ability to work cohesively with co-workers both within and outside of your department. * Ability to compute accurate mathematical calculations. * Ability to think clearly, quickly and make concise decisions. * Ability to prioritize, organize and follow up. * Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. * Previous cashiering experience is preferred. * Must be able to work a variety of shifts, including weekends and holidays. ENVIRONMENT & POSITION ANALYSIS: * Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for duration of work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT: * Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, scanner Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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