Front Desk Agent
US-CA-San Diego
Omni Hotels Management Corporation
Req #: 121097
Type: San Diego
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Overview: Omni Hotels & Resorts is seeking Front Desk Agent at the Omni San Diego Hotel! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Front Desk Agents are responsible for providing a welcoming arrival and depature experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Responsibilities: * Preparation of daily reports and distribution as directed. * Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. * Conduct back up procedures for Epitome and drop tape nightly. * Handling Express checkouts ensuring their completion. * Completion of third shift Night Audit checklist * Balancing of daily postings and revenue. * Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. * Understanding of all front office standards and assist in solving deficiencies. * Prepare In-house allowance and adjustment spreadsheets each day. * Balancing of daily posting and revenue, and resolution of inaccuracies. * To appropriately protect confidential guest information and guest room key access according to front office SOP's. * To be thoroughly acquainted with PBX Operator duties. * Be familiar with emergency procedures and Alarm System in the PBX department. * Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. * To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. * Be familiar with all systems and equipments as related to the Front Office * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. * Be familiar with all hotel amenities * To be familiar with all hotel facilities * To be familiar with the inter-relationship between the different departments * To be familiar with local attractions and businesses * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. * Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications: * Must be able to work the days evenings, weekends, and holidays. * Prior guest service experience is required. * Prior PMS Cashiering experience is required. * Excellent customer service and problem solving skills are required. * Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required. * Must have strong communication, computer and organizational skills. * Must maintain a professional business appearance, attitude, and performance. * Must be able to stand, walk or sit for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. * Pay: $25.95/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience. * Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP's Pay Transparency Nondiscrimination policy statement * If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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