Fraud Operations Manager
US-TX-El Paso
Attract-careers1
Req #: 86618
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: We are seeking an experienced and motivated Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products. Key Responsibilities: * Lead and manage a team of fraud analysts specialists * Develop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and Systems * Establish and enforce policies, procedures, and best practices related to device security and fraud prevention * Monitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilities * Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions * Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement * Provide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation efforts * Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security * Ability to engage in team development and foster employee career growth Qualifications: Education and Experience: * Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred * 5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment * 3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams Skills and Qualifications: * Strong knowledge of device fraud schemes, techniques, and countermeasures * Experience with fraud detection and prevention tools, systems, and technologies * Excellent analytical, problem-solving, and decision-making skills * Strong communication, interpersonal, and leadership abilities * Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively * Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro * SQL experience is preferred * Proficiency with Microsoft Office Applications and Google Suite * Strong written and verbal communication skills * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments * Bilingual in Spanish and English a plus
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