Food and Beverage Outlets Supervisor
US-GA-Atlanta
Omni Hotels Management Corporation
Req #: 122357
Type: Atlanta Hotel at Centennial Park
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Overview: To ensure proper training and supervision of all associates, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities: * Assist in overall supervision of all oultlets within the food and beverage department * Have full knowledge of all menus and beverage menus * Have full knowledge of responsible alcohol service * Proper setup and breakdown of area and service station * Provide the highest quality guest interactions - be pleasant, friendly and polite to everyone * Provide cocktail service throughout all outlets * Multi-task several guests and duties at once, maintaining the highest levels of service * Take food and beverage orders from guests * Enter in orders to the computer ensuring accuracy and timeliness * Manage walk-up and seated guests appropriately * Prepare beverages for servers from printed tickets * Follow service standards and best practices at all times * Demonstrate excellent teamwork with internal associates * Responsible for assigned shift, assisting in overall management * Demonstrate excellent teamwork with associates * Demonstrate full working knowledge of POS system * Maintain a clean and safe work environment * Be pleasant, smile, and greet all guests, using guest names when obtained * Check staff punctuality * Must have sense of urgency throughout entire shift * Handle guest comments and complaints * Stay on the floor during operating hours * Communicate with guests and receive feedback * Observe, teach, and correct associates' service * Maintain condition of outlets * Assist manager with schedule, forecast, payroll, email, Kronos, Medallia, MOS * Perform any other duties assigned by Management Qualifications: * Previous supervisor experience in food and beverage highly preferred. * Must be knowledgeable of wines, beer and liquor. * Must have TIPs Certification. * Must have Food Handler Certification. * Able to stand for extended periods of time * Able to work long hours/shifts * Able to read and write English proficiently * Able to lift and carry 20 pounds routinely, and up to 50 pounds occasionally * Able to walk, sit, stand, squat, reach, and lean in the course of daily business * Able to carry and balance oval and cocktail trays * Able to push purchasing carts for a distance * Self motivated, and ability to work with limited supervision. * Ability to work a flexibe schedule to include weekends, holidays, and AM and PM shifts Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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