Food and Beverage Manager

US-NH-Bretton Woods

Omni Hotels Management Corporation

Req #: 130416
Type: Mount Washington Resort & Spa

Omni Hotels Management Corporation

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				Overview:

We are seeking a highly organized and dynamic F&B Manager to oversee the smooth operation of our restaurant. Responsibilities include ensuring maximum guest satisfaction, conducting daily pre-meal meetings, and supervising floor operations to maintain service standards. The role involves monitoring food quality, guest satisfaction, and restaurant cleanliness while implementing cost-effective measures to contribute to profitability. Administrative duties include budgeting, forecasting, scheduling, payroll management, and inventory control. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to upholding company policies and procedures to create an exceptional dining experience.

Our  team members enjoy a wealth of benefits and perks, including:

* Comprehensive healthcare coverage with options for medical, dental, and vision plans.
* Paid time off for relaxation and rejuvenation.
* Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
* Complementary Golf, Skiing and Riding.
* Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
* Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

* To consistently ensure the maximum guest information in the restaurant.
* Pre-meal meeting conducted with service staff on a daily basis. 
* Supervision of floor during operation. 
* Insure that service personnel follow service scenario.
* Monitor timing of guest experience.
* Handle all complaints to the guests' satisfaction.
* To maintain a consistently smooth running operation.
* Service staff on duty as scheduled.
* Side-stands fully stocked with equipment..
* All side-work complete.
* Coffee, and roll warming equipment functioning.
* Insure station rotation in seating.
* Assist in seating or service of guests as necessary.
* Coordinate all functions in dining room during service.
* To monitor and critique the quality and consistency of the food product.
* Continuously check food quality and presentation coming from kitchen.
* Monitor guest satisfaction and comments regarding food.
* To be familiar with clients so that there is constant recognition of all repeat guests.
* Reservations reviewed on a daily basis.
* Reservations checked against the VIP list from the front desk.
* All special attention details handled properly.
* To maintain the physical atmosphere and cleanliness of the restaurant.
* Staff's uniform and appearance meet specifications.
* Tabletops set to specifications.
* All menus inspected daily by hostess.
* During service, constantly inspect tabletops, side-stations and tray stands.
* All equipment in good condition and clean.
* All work areas maintained neat, orderly and clean. 
* All lights and music adjusted appropriately for each meal period.
* To contribute to the profitability of the restaurant through cost control effectiveness.
* Administrative responsibilities:
* Monthly budget
* Monthly volume forecast
* Weekly volume forecast
* Weekly schedule
* Staffing requirements
* Weekly payroll forecast
* Payroll computation
* Food requisitioning 
* Assist in end-of-month inventory 

* Constantly perform positive up-selling techniques with service staff.
* Expedite table turnover and table resetting.
* Implement sales promotions and merchandising programs.
* Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
* Reconciliation/deposits
* Charge procedures
* House charge procedures
* Check control
* Walkouts
* Meal period change
* Reports
* Abstracts

* Know and adhere to all company policies and procedures.
* Know emergency procedures (including CPR) and work to prevent accidents.
* Be familiar with and enforce all policies related to liquor liability laws. Specifically:
* Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
* Prohibiting sale of liquor to minors.

* Perform any and all other duties assigned and/or required by management.

Qualifications:

* Bachelor's degree or equivalent experience preferred
* Must have excellent interpersonal skills.
* Must provide excellent service to internal and external customers.
* Must have excellent oral and written communication skills. 
* Must be attentive to detail.
* Must have excellent computer skills.
* Must be pleasant and friendly. 
* Ability to work nights, weekends, and holidays 

Omni Hotels & Resorts is an Equal Opportunity Employer
			
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