Food and Beverage Administrative Supervisor
US-VA-Hot Springs
Omni Hotels Management Corporation
Req #: 129262
Type: Homestead Resort & Spa
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Overview:
Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. This supervisor will oversee the administrative support for the Food and Beverage Department as well.
Responsibilities:
* Responsible for assigned shift, assisting in overall management.
* Supervise and coordinate assigned shift.
* Assist in overall supervision of the department as outlined in manager's job description.
* Check staff punctuality.
* Complete environmental checklist for dining room.
* Spot check liquor pars.
* Order daily supplies.
* Hold pre-meal meetings.
* Follow up on established training steps.
* Handle guest comments and complaints.
* Ensure guest satisfaction.
* Stay on the floor during peak hours.
* Communicate with guests and receive feedback.
* Observe, teach, and correct staff's service.
* Monitor each guest experience.
* Examine food preparation.
* Examine beverage presentation.
* Handle any guest complaint.
* Maintain condition of dining room.
* Administrative responsibilities.
* Assist manager in:
* Scheduling
* Forecast weekly
* Forecast monthly
* Completing weekly payroll
* Participate in interviewing new employees.
* Prepare maintenance requests and follow-up.
* Complete other assigned duties
* Cost control
* Monitor food and liquor requisitions
* Monitor food waste.
* Monitor labor and payroll costs.
* Check bar controls, shot glass use, red lining, bottles totally empty.
* Must be familiar with and adhere to all liquor liability laws:
* Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
* Prohibiting the sale/service of alcohol to minors.
* Must know emergency procedures (including CPR) and work to prevent accidents.
* Perform any other duties assigned by management.
Hotel Specific Essential Functions:
* Monitor flow of Associates in any area worked (arrival / departure / timeliness)
* Flex and flow to business levels in the shift for the shift
* Active in all areas of Food & Beverage as support
* Actively participate in MOS audits for service Associates
Tools and Equipment:
* Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine
Working Environment:
* Interior of hotel, in all areas of the hotel.
* Exterior of hotel with exposure to weather conditions.
* Exposure to various hazardous chemicals.
* Exposure to food items and beverages.
Qualifications:
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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