Food Server - Timberline
US-CO-Black Hawk
Careers (PNG Apply)
Req #: 119687
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender) * Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members * $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants * Discounted Casino bus tickets * Discounted RTD EcoPass * Hot meal served by the Leadership Team once a month * 20% discount for Starbucks, Ara Spa, and all food outlets * 100% Colorado Gaming License reimbursement after 90 days of employment * Hotel discounts available at all 43 PENN properties, plus discounts on goods and services * Education reimbursement program and Annual Scholarship Program * Career development opportunities Responsibilities include: * Greets and welcomes each guest seated in assigned station. * Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. * Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). * Suggests items to guests based on expressed guest preferences. * Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. * Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. * Resolves service issues according to established guidelines. * Itemizes, totals, and presents check for payment to correct customers. * Assists bus persons, as necessary, in bussing, cleaning and setting tables. * Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. * Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. * Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. * Completes assigned side work as directed. * Knows and promotes current casino events and programs and can give guests directions to all casino areas. Qualifications: * Two (2) years experience as a server in a dining establishment. * Food service experience * Outgoing personality with interest in guest hospitality. * Knowledge of up selling techniques. * Exceptional work habits. * Knowledgeable of menu to include alcoholic beverages that are available * Strong customer service skills * Ability to sustain a high level of professionalism. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues. * Ability to work collaboratively and communicate effectively with guests at all levels. * Highly organized and detail-oriented.
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