Food Server
US-MO-St. Louis
Careers (PNG Apply)
Req #: 130016
Type: Regular Part-Time
|
|
|||||||||||
|
||||||||||||
Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! What does Hollywood Casino & Hotel have to offer? * Uber benefit for nearby metro stops. * Recognition programs with cash rewards, gift cards, & more. * Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents. As a Food Server, you will: Shift: Varies | Pay: $6.875 per hour plus tips (Tip Avg. $100 per shift) Responsibilities: * Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. * Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. * Provides personalized service and uses guest's name at least twice during all interactions. * Greets each guest entering restaurant. * Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. * Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. * Resolves service issues according to the service recovery toolbox. * Knows and promotes current casino events and programs and can give guests directions to all casino areas. * Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play. Qualifications: * High School Diploma, GED, or comparable experience. * Prior customer service in a fast-paced environment preferred. * Previous cashiering experience in a high-volume restaurant preferred. * Read, write, speak, and understand English. * Excellent customer service/communication skills. * Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. * Must meet professional appearance standards as prescribed by company policy. * Able to work at a fast pace in an often crowded/noisy environment. * Must be able to accurately and quickly process all cash transactions. * Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables, and chairs). * Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, Credit cards), bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas. * Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. * Able to tolerate second-hand smoke, noise, and bright lights.
Share this job:
