Food Runner - Sorellina by Giada
US-IL-Joliet
Careers (PNG Apply)
Req #: 135659
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: The Specialty Food Runner expedites and delivers completed menu items from the kitchen pass to guests quickly and accurately. This role ensures proper plate presentation, course timing, and order accuracy while maintaining a clean, organized expo window and collaborating closely with servers, bartenders, and cooks to provide an elevated dining experience in our specialty restaurant venues. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Manage the pass/expeditor window: verify tickets, stage plates by seat/position, and prioritize according to fire/cook times. * Dress/garnish plates to specification and confirm presentation standards before leaving the window. * Deliver food promptly to the correct table and seat numbers; announce dishes and handle basic guest inquiries about ingredients and allergens, escalating as needed. * Perform accuracy checks: reconcile plates to the ticket, confirm modifications and temperatures, and coordinate re‑fires or add‑ons with cooks. * Communicate constantly with servers, bartenders, hosts, and culinary team to pace courses and support smooth service flow. * Monitor dining room and service stations; anticipate needs, run support (water, silverware, share plates, condiments), and assist with table maintenance between courses. * Execute side work (opening, running, closing) including restocking plateware, flatware, pass supplies, condiments, and sanitation of expo/delivery areas. * Follow food safety, sanitation, and allergen‑handling protocols at all times; maintain a safe and clean work environment for guests and coworkers. * Operate POS/KDS functions relevant to the role (e.g., course firing notices, item status, 86 communication) as directed. * Support special events, large parties, and high‑volume periods with elevated urgency and professionalism. Qualifications: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum 6 months recent experience as a food runner and/or expeditor in a high‑volume restaurant. * Strong verbal communication; professional, guest‑forward demeanor. * Proven ability to read tickets/KDS, manage seat numbers, and balance multiple orders under time pressure. * Working knowledge of menu items, common allergens, temperatures, and plating standards; ability to learn new menus quickly. * Reliable teamwork and collaboration across Front‑ and Back‑of‑House; takes direction from leadership and expo. * Neat, professional appearance in compliance with uniform and grooming standards. * Basic POS familiarity preferred. Bilingual skills a plus.
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