Food Court Manager
US-PA-Washington
Careers (PNG Apply)
Req #: 123742
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Responsible for supervising and managing staff in the Food & Beverage Front of House department. * Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. * Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. * Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of department customer service goals. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Maintains cost control methods and procedures by monitoring consistent pars and inventory. * Maintains established quality assurance procedures to ensure acceptable health department and customer service standards. * Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift. * Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members. * Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible. * Administers the overall activities of the Front of House restaurant operations and Beverage operations. * Ensures that available facilities are adequate for performance of duties by assigned personnel. * Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated. * Monitors appearance of food served and communicates deviations from standard. * Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Bachelor's degree (B.A./B.S.) or equivalent from four-year college or university; or four (4) years of related supervisory or managerial experience and/or training; or equivalent combination of education and experience. * Minimum three (3) years of previous supervisory experience required; prior supervisory experience in a full service or high-volume restaurant preferred. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Ability to maintain a high level of confidentiality and professionalism. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Must have excellent customer service and interpersonal skills. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
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