Food Court Lead
US-WI-West Allis
Careers
Req #: 48190
Type: Full-Time
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Overview: Join Festival Foods as a Food Court Lead! FSLA Status: Hourly/Non-Exempt Reports To: Food Court Manager Love the fast pace of a restaurant, food service, or fast food environment? Ready to take the next step in your culinary career? As a Food Court Lead at Festival Foods, you'll play a key role in creating a welcoming, well-run food court experience. From fresh-brewed coffee to delicious pizza, Asian cuisine, and popcorn, you'll help ensure our guests enjoy every bite. If you're passionate about teamwork, guest service, and food quality, this is the role for you! Responsibilities: What You'll Do: As a Food Court Lead at Festival Foods, you will: * Deliver Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. * Lead by Example: Work alongside food service associates to ensure smooth daily operations. * Support Success: Assist the Food Court Manager with scheduling, inventory management, and achieving sales goals. * Offer Assistance: Help guests find their favorite Caribou coffee, pizza, or popcorn, answer questions, and resolve concerns with a smile. * Deliver Quality: Ensure high-quality food, accurate pricing, and well-stocked inventory. * Encourage Teamwork: Train and mentor associates, reinforce company values, and keep energy high in a fast-paced environment. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences * Support the Team: Other duties as assigned Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Stand in place for a long period of time, bend, stoop, and kneel regularly * Full range of upper body motion * Lifting up to 50 pounds on a frequent basis What You Bring: To succeed in the Food Court Lead role, you should have: * Experience in food service, fast food, restaurant, or as a line cook, chef, or server preferred. * Strong leadership skills with the ability to coach and inspire a team. * Excellent communication and problem-solving abilities. * Knowledge of safety procedures and kitchen equipment, including slicers, fryers, ovens, and mixers. * Ability to work flexible shifts, including nights, weekends, and holidays. Why Join Us? At Festival Foods, we believe food should be fresh, service should be friendly, and teamwork should make the job fun. If you're looking for a leadership role that combines guest service, food preparation, and team development, apply today! Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES * Assists Food Court Manager with achieving labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives * Assists Food court Manager by overseeing all aspects of café gross profit goals, planning and shrink control * Leads, coaches and reinforces Festival culture, guest service and performance expectations for all Food Court associates * Assists the Food Court Manager with training of new associates * Provides guidance to café associates and leads by example * Encourages teamwork through daily operations and ensures all department standards are met * Works alongside Food Court associates and ensures the success of daily operation * Provides excellent guest service by locating and recommending Food Court Caribou coffee, pizza, Asian cuisine or popcorn * Ensures correct signage is represented throughout the Food Court * Observes sales floor and back stock conditions; takes action to correct areas of opportunity * Assists with maintaining appropriate inventory levels and ensures accurate pricing on products received and sold * Places orders with various vendors for special orders and holidays, utilizing item movement as needed * Collaborates with Food Court Manager to ensure high quality product and service to drive growth in sales * Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle * Assists all Food Court associates with daily responsibilities while leading by example * Contributes to overall cleanliness of the Food Court by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed * Assist Food Court Manager with associate timekeeping and accuracy. * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences * Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Excellent oral and written communication skills * Knowledge of Microsoft programs and the ability to learn café technology * Preferred knowledge of the retail food business * Ability to make timely and effective decisions * Ability to deal tactfully and effectively with guests and all personnel * Knowledge and understanding of all safety requirements and company safety policies * Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. * Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers PHYSICAL DEMANDS AND WORK ENVIRONMENT * Stand in place for a long period of time, bend, stoop, and kneel regularly * Full range of upper body motion * Lifting up to 50 pounds on a frequent basis WORK SCHEDULE * The Food Court Lead is a full-time, hourly position * This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates
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