Overview:
To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsibilities:
* To consistently insure the maximum guest information in the restaurant.
* Pre-meal meeting conducted with service staff daily.
* Supervision of floor during operation.
* Ensure that service personnel follow service scenario.
* Monitor timing of guest experience.
* Handle all complaints to the guests' satisfaction.
* To maintain a consistently smooth-running operation.
* Service staff on duty as scheduled.
* Kitchen, stewarding and cashier staff on duty as scheduled.
* Side-stands fully stocked with equipment.
* All side-work complete.
* Coffee, and roll warming equipment functioning.
* Insure station rotation in seating.
* Assist in seating or service of guests as necessary.
* Coordinate all functions in dining room during service.
* Monitor productivity of service, kitchen and stewarding staff.
* To monitor and critique the quality and consistency of the food product.
* Special boards and/or descriptions posted accurately.
* Continuously check food quality and presentation coming from kitchen.
* Maintain food displays during service.
* Monitor guest satisfaction and comments regarding food.
* To be familiar with clients so that there is constant recognition of all repeat guests.
* Reservations reviewed daily.
* Reservations checked against the VIP list from the front desk.
* All special attention details handled properly.
* To maintain the physical atmosphere and cleanliness of the restaurant.
* Staff's uniform and appearance meet specifications.
* Tabletops set to specifications.
* All menus inspected daily by hostess.
* During service, constantly inspect tabletops, side-stations and tray stands.
* Ensure all equipment is in good condition and clean.
* Ensure all work areas are maintained neat, orderly and clean.
* Ensure all lights and music are adjusted appropriately for each meal period.
* To contribute to the profitability of the restaurant through cost control effectiveness.
* Administrative responsibilities:
- Monthly budget
- Monthly volume forecast
- Weekly volume forecast
- Weekly schedule
- Staffing requirements
- Weekly payroll forecast
- Payroll computation
- Bar controls and procedures
- Beverage cost
- Beverage requisitioning
- Food requisitioning
- Assist in end-of-month inventory
- Bar and dining room security
* Constantly perform positive up-selling techniques with service staff.
* Expedite table turnover and table resetting.
* Implement sales promotions and merchandising programs.
* Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
- Reconciliation/deposits
- Charge procedures
- House charge procedures
- Check control
- Walkouts
- Meal period change
- Reports
- Abstracts
* Know and adhere to all company policies and procedures.
* Know emergency procedures (including CPR) and work to prevent accidents.
* Be familiar with and enforce all policies related to liquor liability laws. Specifically:
- Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
- Prohibiting sale of liquor to minors.
* Perform any and all other duties assigned and/or required by management.
Qualifications:
* Bachelor's Degree preferred
* Previous Restaurant Manager Experience required, with preference given to candidates with high volume experience and strong beer/wine/spirits knowledge
* Flexible schedule including evenings, weekends, and holidays
* Understanding of financial statements and labor productivity
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Share this job:
Share this Job