Food & Beverage Guest Experience Manager
US-CA-San Francisco
Management
Req #: 73467
Type: Full-Time
|
|
||||||||
|
|||||||||
Overview: The Food & Beverage Guest Experience Manager will manage the reservations for F&B outlets and book and assist in operations for all private events in spaces within the hotel. Assist the team in day-to-day operations on the floor. Build and strengthen relationships with key demographics, seek new business within individual booking agents, and generate revenue through high-value guest acquisition and retention. Responsibilities: * Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management. * Ensures all appropriate menus are printed and ready for service. * Actively takes and processes reservations, assists with incoming calls, and answers guest questions. * Tracks and owns end-to-end sales cycle of all F&B related Private dining inquiries for the determined spaces (Big 4, Arabella's, F&B Spa and meeting rooms on the 2nd floor) in Delphi * Works in partnership with the Sales & Catering department to facilitate planning and operations of all Hotel group-related business * Deliver YoY growth across key demographics; Lifestyle Concierge, Hotel Concierge, VIPs, Members & Local Business (categories TBD) * Be a key ambassador for The Huntington Hotel, prevalent and recognizable in the industry and a key contact for VIPs, Members, Concierges & other determined accounts * Manage The Huntington Hotel social program that delivers a trackable ROI & encourages cross-pollination of contacts * Drive pro-active outbound outreach for membership * Participates in any training sessions or departmental meetings. * Ensure all restaurant spaces are maintained in a clean and tidy manner * Encourages positive social media reviews through dynamic guest engagement and personal interaction * Monthly reporting to include covers, revenue, activities, new business and overall sales performance * Develop the F&B events calendar and strategy as an ongoing program to support commercial and operational success. * Have a strong personal and social network, using both to actively promote the HH * Manage profiling of guests, using CRM integration and reservation management systems (SevenRooms, OT, Resy), to include spending data, socials, buying habits & and engagement, and deliver actionable insights to the F&B, and sales & marketing. * Deliver selected databases from the reservation system to campaign teams for social targeting. * Develop & manage incentive programs for concierges * Deliver contacts to other managers as appropriate & cross-pollinate contacts across the group * Capture organic and conversational feedback and deliver to Outlets General Manager for sentiment tracking (NPS/ CSAT) * Develop & manage guest retention plan, specifically focusing on potential high-value and coded guests * Be constantly staying on top of trends, culture, beverage & restaurant market, bringing guest culture to the business * Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience. * Performs other duties as directed. Qualifications: * Displays a pleasant and cheerful disposition. * Able to communicate professionally and effectively with both guests and team members. * Must have basic math skills and be capable of operating department-specific software and applications. * Available to work late nights, holidays, and long shifts if necessary. * Must be able to stand and or walk for long periods of time without sitting. * 3-4 years of restaurant experience in high volume and casual dining restaurants. * At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant. Compensation Range: $95,000 - 100,0000 plus 2% on all owned events sales booked in F&B areas
Share this job:
