Food & Beverage Assistant Food Court Leader
US-PA-Washington
Careers (PNG Apply)
Req #: 121587
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. * Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of department customer service goals. * Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage. * Department for which this position is responsible. * Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. * Assists Manager to ensure efficient sanitary and pleasant service for all guests. * Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. * Assist Manager with administrative duties, as assigned. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters Qualifications: * Associates Degree from an accredited University, or equivalent work experience required. * Minimum 2 years previous supervisory experience required. * Previous experience in Food & Beverage desired, but not required. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports and business correspondence. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Must be proficient in Microsoft Outlook programs. * Excellent motivational, communication and customer service skills required. * Must be willing to work at multiple casino locations as needed.
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