Float Patient Services Associate

				Overview:

Responsibilities:

The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians' schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue.

* Handle high volume incoming calls.
* Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.
* To assist the physicians and/or administrators in all business and patient care responsibilities.
* Coordinates office communication flow.
* Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families.
* Greet, direct and assist large numbers of visitors and refers visitors to various areas.
* Ensure all patient demographic and insurance information.
* Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc  as necessary.
* Review patient intake information to verify insurance coverage.
* Verify patient insurance information, call for insurance authorization, patient address, telephone, etc.
* Responsible for scheduling new and follow up appointments including patient testing.
* Acts in a non-directive, non-judgmental manner, recognizing an individual's religious, ethical and moral opinions and beliefs.
* Brings new ideas, positive attitude and lots of energy.
* Responsible for maintaining and recording patient schedule.
* Identify and collect co-pays, deductibles and other payments.
* Reconcile patient payments on a daily basis received to cash box and receipt journal.
* Prepare billing sheets.
* Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc
* Direct billing inquiries to appropriate Regional Office.
* Ensure the clinical staff submits all outpatient billing sheets daily.
* Maintains patient confidentiality.

Qualifications:

* High School diploma or equivalent required.
* Three years recent experience in a related position in a medical office experience preferred.
* Ability to prioritize jobs duties and meet deadlines.
* Ability to effectively work on many tasks at one time.
* Have superior customer service and verbal and written communication skills.
* Strong computer knowledge; experience preferred.
* Knowledge of common safety hazards and precautions to establish a safe work environment.
* Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
* Must be able to work cooperatively in a team environment.
* Ability to handle stressful situations.
* Excellent organizational, time management, and attention to detail capabilities. 
* This position will require a minimum 50% travel across Fort Worth locations.
			

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Mednax