Fleet Manager - Billable
US-GA-ATLANTA
Amerit Fleet Solutions
Req #: 18307
Type: Regular Full-Time
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Overview:
Autonomous Vehicle - Fleet Manager (3rd Shift)
The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.
Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $90,000-110,000
Shift: Monday-Friday 10 pm - 6:30 am, must be flexible with schedule and willing to work weekends occasionally depending on client demand
The benefits of belonging - what's in it for you?
* Full benefits within 30 days
* Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
* 401(k) program
* Paid vacation, holidays, and sick time
* Commitment to your safety through boot and prescription safety glasses reimbursement
* Career and learning development with an extensive training program through our Amerit University
* Employee referral program, up to $1,000 bonus
* ASE certification program with fee reimbursement and bonus
* Employee recognition platform that includes opportunities to redeem points for merchandise
* Employee Assistance Program (EAP)
* 24/7 nurse triage line
* Employee discounts on cell phone service and entertainment tickets
* Employee resource groups (ERGs) that foster inclusion
Responsibilities:
* Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
* Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
* Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
* Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
* Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
* Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
* Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
* Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
* Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
* Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
Qualifications:
* Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
* Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
* Strong desire to empower team members and guide them toward positive business outcomes.
* Excellent communication skills with the ability to influence, persuade, and drive action.
* A collaborative management style with a strong customer service orientation.
* Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
* Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
* Ability to interpret data, drive KPIs, and identify opportunities for improvement.
* Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.
If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!
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