Financial Analyst, Video Services Loyalty
US-CO-Englewood
Attract-careers1
Req #: 95384
Type: Fulltime-Regular
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Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. DISH is looking for an experienced Financial Analyst, Video Services Loyalty to join our Customer Retention Department. The Customer Retention Department is unique in that it has elements of marketing, operations, strategy, and analytics. The department is highly visible with the Executive Leadership team and drives multiple strategic initiatives focused on retaining and monetizing DISH's existing customer base. Our team focuses on using advanced analytics to create the strategies that retain and engage Dish customers. Our analysts have a huge impact on the performance of the broader business. We never stop learning about our customers and our business. Our analytical prowess creates wins for both customers and DISH and Sling. We create and manage all existing customer communications (web, email, print, television commercials and video elements. Our team partners with television networks, producers and celebrity talents to create large scale marketing campaigns that make DISH and Sling more valuable to our customers. Everyone in our group is hands on when it's time to operationalize our ideas. We work cross-functionally with business partners from all areas of the business to implement new initiatives and strategies.DISH values unique people coming together to create unique ideas and opportunities. Everyone's knowledge and experience contributes to our shared success. Key Responsibilities: * Leverage coding, analytics, and advanced modeling to assess project performance, identify opportunities, and guide data-driven business decisions * Present insights and strategic recommendations to the SVP of Retention Marketing and senior executives to align on business direction * Develop and execute monetization, marketing, retention, and upsell strategies to boost profitability, engagement, and customer retention * Lead initiatives to increase revenue and cash flow, including customer equipment upgrades and engagement with DISH and Sling products * Build and maintain financial and performance models to evaluate outcomes and inform strategic direction * Collaborate cross-functionally with Finance, Marketing, Product, and Operations using SQL, Tableau, and Excel to deliver actionable insights and measurable results Qualifications: Education & Experience: * Bachelor's degree (4-year) with interest that demonstrates logical thinking * 1-3 years of experience in a data-driven analytics or strategy role Skills and Qualifications: * Experience building models, forecasts, budget, and dynamic reports with SQL, Tableau, and Excel that provide meaningful direction and insight * Experience preparing and delivering presentations tailored for a specific audience * Excellent project management skills Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person interview.
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