Financial Advocate
US-MN-Plymouth
Hazelden Betty Ford Foundation
Req #: 11655
Type: Full Time
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Overview: The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs. What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope. Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work. We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including: * Competitive Health, Dental and Vision Plans * Retirement savings plan with employer match * Paid time-off * Tuition reimbursement The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Responsibilities: The Financial Advocate supports patients nationally from the onset of admission through their discharge from services. In this capacity, they work to educate patients specifically on their financial responsibility associated with treatment. This generally includes, review of private pay or commercial insurance options, accurate accounting of costs, and forecasting of future costs for all levels of care. The Financial Advocate collects payments for housing, documents actions and conversations in the EHR, conducts aid interviews, and ascertains signatures from patients on regulatory paperwork. * Work closely with the multidisciplinary team and the patient to assist patients with financial or insurance questions. * Enter clear and timely documentation in the EHR. * Insure Revenue Integrity * Maintaining a collaborative relationship with the multidisciplinary team, specifically the Addiction Counselors, Care Coordinators and Managed Care Specialists. Any compensation listed by a job board is likely inaccurate and has not been provided by the Hazelden Betty Ford Foundation. #LI Qualifications: Required Qualifications: * High School Degree or equivalent * 2 or more years working in customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience. * Must have ability to multi-task between several computer systems * Knowledge of basic Microsoft office programs and 10-key skills, including data entry * Able to develop effective rapport with customers, co-workers, or families, actively listening to develop a positive connection * Current CPR Certification or obtained within 30 days * Certification must be from American Red Cross or American Heart Association Preferred Qualifications: * Associates degree * Knowledge of multiple health insurance plans * Front end patient facing or patient supporting roles and knowledge (Financial Advocate, Patient Access, Verification of Benefits, Prior Authorization). Working directly with a patient population regarding insurance and finances. * Experience working in a virtual environment
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