Field Tower Manager - Wireless
US-TX-Plano
Attract-careers1
Req #: 92742
Type: Fulltime-Regular
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Overview: Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future. Responsibilities: The Field Tower Manager provides leadership and manages overall direction for the Field Tower Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving. As a Field Tower Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best service possible. This highly rewarding position offers a very competitive starting salary. We provide a company vehicle, free DISH, Boost, and Sling programming, paid training, and incredible opportunity for advancement. Key Responsibilities: * Supporting new employees through training and future development * Demonstrating and coaching behaviors that ensure quality service * Training existing Tower Technicians on changing processes, procedures and technologies * Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards * Monitoring and coaching to improve team and individual performance * Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated service impacting issues * This position will require up to 75% travel As a Field Tower Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills. Qualifications: Education and Experience: * Previous Climbing Experience is necessary for this role. 5+ years preferable * Must have previously held and have the ability to obtain competent climber, competent rigger and OSHA 30 is required Skills and Qualifications: * A strong competency in leading, developing, mentoring, and coaching * Proficiency in the English language to communicate, read, and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals. Must have strong written, verbal and typing skills * Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports * Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills * Willingness to work flexible hours, including weekends * Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports * Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle Visa sponsorship not available for this role
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