Field Technician
US-NC-Claremont
Attract-careers1
Req #: 89509
Type: Fulltime-Regular
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Overview: Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Responsibilities: What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. * Install and service DISH equipment and smart home products in customers' homes * Teach customers how to use their tech and offer additional services when helpful * Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: * Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges * Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance * Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more * Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement * Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: * Clear, step-by-step guidance for installations and service * Smart home tech knowledge to support and educate customers * Best practices created by our most experienced techs Qualifications: What You'll Need: * Valid Driver's License: Clean record required * Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays * Physical Ability: * Climb ladders (up to 40 ft) * Lift up to 70 lbs * Must meet and maintain 335 lb weight limit * Customer Focus: Build trust and create a great experience * Problem-Solving: Tackle a variety of challenges on the spot * Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease
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