Field Support Technician

				Overview:

Are you looking for a career with premium benefits and the potential for growth? ​

At TKC Holdings, we've created something special, a better place to work and grow.  Many employees start just expecting a paycheck but end up with a rewarding career.  We provide exceptional training and a clear career path. ​

We are proud to be a military and veteran friendly employer.

Responsibilities:

Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. Successful deployments are accomplished by managing the projects tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vendor integrations, and travel onsite to customer locations. The Implementation Analyst position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client's workflow and processes. This will require onsite travel to jails and prisons. You must be willing to travel onsite 2 weeks at a time possibly.

**50-75% Travel Required**

Essential Functions, Duties, and Responsibilities

* Execute and deploy customer project work plans and transition plans.
* Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
* Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
* Prioritize and manage multiple complex projects within time, technical, and resource constraints.
* Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences.
* Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
* Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced.
* Configure and execute systems integration projects based on varying customer needs from initiation to completion.
* Document all service, training, configuration, and upgrade activities.
* Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies.
* Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
* Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
* Provide solutions and input on project problems and challenges.
* Direct the work of our onsite vendors relating to the installation of our hardware.
* Other duties as determined by the needs of the business.

Qualifications:

* IBM DB2.
* Oracle (optional).
* Windows XP and above.
* Windows Server 2008 and above.
* MS Office Suite 2010 and above (including Office 365).
* SQL.
* XML.
* DataStudio (optional).
* Dbeaver (optional).
* Powershell (optional).
* DB2 command line (optional).
* More than 3+ years at an IT related field.
* Six to twelve months minimum experience as a Keefe Group IT Support Analyst.
* Associate's degree (A. A.) or equivalent from two-year College or technical school.
* Six months to one year related experience and/or training.
* Or equivalent combination of education and experience.
			

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