Overview:
Join our dynamic IT support team, where your technical expertise helps empower healthcare professionals to deliver exceptional patient care. We're looking for a skilled technician who thrives in both clinical and corporate environments, providing top-tier support for end-user devices and peripherals.
Schedule: Rotating 12 hour shift
Location: Mt. Pleasant, SC (Must live within 50 miles of Mt. Pleasant, SC)
Department: ETS - IT Service Excellence
Key Responsibilities:
* Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities.
* Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues.
* Support IT projects and maintain hardware throughout its lifecycle.
* Provide secure management of information systems, including:
* Identifying systems within scope of responsibility.
* Understanding and protecting sensitive data.
* Enforcing least privilege and least functionality principles.
* Recognizing and responding to potential security incidents.
* Ensure compliance with security protocols and participate in incident response activities.
* Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences.
* Create world-class customer experiences by understanding user needs and delivering timely, effective solutions.
What You'll Bring:
* Strong technical troubleshooting skills across a range of devices and platforms.
* Excellent communication and customer service abilities.
* Familiarity with information security principles and incident response.
* Ability to work independently under general supervision.
* Experience supporting remote and hybrid work environments.
Qualifications:
* Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.
* Experience: Technical experience; or, an equivalent combination of education and experience, preferred.
* Licensure/Certification:
* CompTIA A+, preferred.
* CompTIA Network+, Microsoft Certifications, preferred.
* Additional Skills (required):
* Strong organization skills.
* Ability to work under general supervision.
* Ability to work accurately in high-pressure situations.
* Ability to communicate both verbally and in writing with users of varying levels of education and experience.
* Must stay current with advances in computing technology.
* Manual dexterity to use computer keyboards.
* Must have reliable transportation
* Ability to travel between campus buildings and to remote facilities as needed
* Ability to handle on-call responsibilities as directed
* An affinity for providing exceptional customer service and continuous improvement.
* Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.
* Additional Skills (preferred):
* Mobility to work in a standard office setting and to use standard office equipment, including a computer.
* Stamina to maintain attention to detail despite interruptions
* Strength to lift and carry objects weighing up to 40 pounds
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