Field Service Manager
US-OK-Tulsa
Attract-careers1
Req #: 92868
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Responsibilities: The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus. As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement. Key Responsibilities: * Supporting new employees through training and future development * Demonstrating and coaching behaviors that ensure quality customer service * Training existing Installers/Technicians on changing processes, procedures and technologies * Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards * Improving team and individual performance by working hands-on alongside the technicians * Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated customer and/or employee issues Qualifications: Skills and Qualifications: * A strong competency in leading, developing, mentoring, and coaching * Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals * Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports * Ability to write reports and correspondence * Excellent presentation, facilitation, and communication skills * Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle * Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) * Willingness to work flexible hours, including 45+ hours a week, including weekends Visa sponsorship not available for this role
Share this job:
