Overview:
TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renown Field Service Organisation in the south-east of the UK. We would prefer applicants to be based in the North London to Cambridge area of the UK to maximise the potential of the region.
As a Field Service Specialist working for an industry leader, you'll join a global team of engineers that are committed to ensuring TA Instruments' legendary service for our customers utilising our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (Thermal, Rheology, Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Battery development, Environmental, Forensics, Academia and Government industries.
Responsibilities:
So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
*
* Provide excellent customer service to maintain high level of customer satisfaction
* Repair, install, and maintain all currently supported instrument models and accessories; gains knowledge of applications software; calibrate instruments for optimal performance.
* Prepare a variety of reports, logs and documentation of service and repair activities; prepare service reports for input to the product reliability report; maintain up-to-date calibration data, service notes, drawings, and other materials needed for effectiveness.
* Prepare a variety of paperwork to document work in progress, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
* Establishes and maintains prompt professional communications with customers and internal resources.
* Provides information to customers regarding service products and offerings; effectively sells service products and contracts to meet annual regional targets
Qualifications:
Who are we looking for?
* We ask that you are interested in science, problem-solving, service, and people!
* You could have a laboratory, analytical, chemistry, or engineering background.
* It's important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
* Proven experience with installation, performance maintenance, troubleshooting, support and/or end user utilisation of scientific instrumentation, preference for TA Instruments product suite (Thermal, Rheology, Microcalorimetry)
* Ability to perform effective system level troubleshooting from service documents and remote support
Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don't need to meet all the requirements of the role - if you feel you can add value to our business, we want to hear from you.
Rewards
In return, we offer a highly competitive, market-leading benefits package for our employees:
* Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
* Great Opportunities for growth, development, and progression
* Competitive salary and incentive
* Company Car
* Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
* Private Health Care
* Strong pension contribution
* Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
* Paid Annual Leave (5 weeks) plus statutory days
* Maternity & Paternity Leave
* Education/Tuition Reimbursement where applicable
* Social events on the calendar
* Great working environment surrounded by great people
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