Field Service Engineer
FR-Paris
International Careers
Req #: 20903
Type: Regular Full-Time
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Overview: * Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being? * Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers? * Are you looking for lots of opportunities to grow, develop, learn, and progress in your career? * Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion? If your answers are yes, then we would love to hear from you! At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work. As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership. Responsibilities: CUSTOMER SERVICE ENGINEER CHROMATOGRAPHY and MASS SPECTROMETRY - M/F LC/MS FIELD SERVICE ENGINEER Main mission: To provide services related to the post-sale support commitments that Waters guarantees to its customers. This position includes the following functions: * Proven knowledge of IT robotic technology and chemistry. * On-site training for using this equipment. * Carrying out preventive maintenance visits. * Perform corrective maintenance visits with an analytical approach to identify the causes of malfunctions. * Advise customers on the efficient use of the Waters systems. * Handle administrative actions related to interventions and monitoring of installations. * Consider the risks associated with these activities and implement risk prevention measures. * Promote Performance Maintenance Contracts and Qualifications. * Promote Customer Training. * Activity areas may be adjusted and modified in the coming years based on the development of installations, their transfers, or cessation of activities. Frequent travel is required. * National travel and stay abroad (including USA and UK) for regular training of 1 to 3 weeks. A non-exhaustive list of tasks that may be completed and/or modified. Qualifications: The successful candidate ideally possesses the following skills: * Education: * Engineer/Master 2 Chemistry, Biochemistry * License with significant experience in these technologies * Desired experience: * Minimum of 1 to 2 years experience in a similar position and/or knowledge of mass spectrometry and high-performance liquid chromatography techniques. * Solid understanding of MassLynx and Empower software. * Practical knowledge of quadrupole MS technology. * Knowledge of robotic systems appreciated. * Other Skills * Proficiency in English - Spanish/Italian: a plus * Proven knowledge of IT and chemistry * Proficiency with: Word, Excel, and PowerPoint * Personal Characteristics: * Customer Service orientation * Teamwork * Strong interpersonal skills, approachable * Good organizational skills * Passionate about groundbreaking techniques using: mechanics, fluids, optics, electronics, technological innovations, and computer science. * Hardworking, willing, good judgement * Driving licence B Crucial
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