Field Service Engineer, Inter

				Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

1.    Technical Support and Maintenance:

* Diagnose, repair, and maintain the company's technical products and equipment.
* Provide remote or onsite technical support to customers.
* Evaluate test failures, distinguishing between hardware and system software to determine if repair or re-alignment is required.
* Perform calibration and adjustment procedures on measurement and test equipment.
* Train customers on product usage and maintenance.

2.    Installation and Optimization:

* Install and optimize hardware, software, and network products and configurations at customer sites.
* Ensure compatibility between customer expectations and support provided by the company.
* Install software and firmware upgrades, which may include re-imaging the customer's instrument.

3.    Customer Satisfaction and Communication:

* Advise customers on preventive maintenance and configurations that impact product performance.
* Proactively respond to potential equipment issues to prevent unplanned interruptions in customers' business.
* Establish and maintain close communication with customers to ensure optimal performance of their test equipment assets.

4.    Integrated Solutions and Training:

* Deliver fully integrated solutions (does not involve design), including peripherals, communications, operating systems, and applications software.
* Serve as an internal resource on technical issues and have knowledge of third-party products.
* Conduct internal technical training, maintenance seminars, and workshops for field engineers or customers.
* Train other field engineers or customers as needed.

5.    Lead Qualification and System Expertise:

* May qualify leads for potential business opportunities.
* Possess expertise in the company's systems and products.

Qualifications:

Education and Experience

* Bachelor or above Degree in Electrical or Electronics Engineering or equivalent
* Minimum of 5 years related experience in Support of Test and Measurement instruments, or of equivalent fields
* Excellent troubleshooting skills are essential
* Fluent verbal and written communication skills in Mandarin and English to interface with customers and peers.
* Prior calibration and repair service experience with Keysight Test Equipment is a plus.
* Familiarity with automated calibration software platforms is a plus.
* Exposure to Test and Measurement industry is a plus.

Specific Knowledge and Expertise:

* Proficiency in RF/Microwave repair and calibration up to 50 GHz is a strong advantage.
* Experience with High Voltage equipment or knowledge of electrical testing techniques and test equipment is beneficial.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
			

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Keysight Technologies Inc.

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