Field Service Engineer II
IN-MH-Mumbai
International Careers
Req #: 20596
Type: Regular Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Engineer II to support the very successful growth of our businesses across Region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances. As Field Service Engineer II, you are an ambassador of Waters and will bring to the market Waters/Wyatt' products and services. The candidate will demonstrates a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. Responsibilities: * * Installation, performance maintenance, troubleshoot and support Wyatt product suits . * Establish and maintain effective relationships with external and internal customers ensuring their success * Manage customer expectations, by communicating work performed and providing follow up plan if needed * Ensure customer compliance regulations are followed * Deliver system level training at customer sites * Manage service inventory according to Waters policies * Issue field service reports daily to document work performed * Maintain sound knowledge regarding the technology and customers' application demands * Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales * Ensure that quality system procedures and Health & Safety standards are adhered to at all time Qualifications: * B.S. Degree in Chemistry, Biochemistry or Life Science Degree. PhD in Chemistry, * Three (3) years of hands-on experience with HPLC and Light Scattering instruments * One year of light scattering experience * Knowledge of polymer characterization techniques * Strong communication and interpersonal skills, basic computer skills * Valid Driver's license in good standing is required * Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software. * Excellent organization, motivation, attention to detail, and communication skills are a must. * Up to 70% travel for this role
Share this job:
